Privacy Policy

Collection and Use of Personal Information

MAK Grills, LLC (“MAK Grills”) collects and uses information about you that we reasonably believe will help us administer our business or provide products, services or other opportunities to you. Among other things, we use the information we learn about you to help us personalize and improve the experience you have with us, to respond to your requests about our products and to efficiently communicate with you. The types of information we collect, retain and use as defined in this privacy policy include the following:

Site Use Information

In general, you can visit the MAK Grills website (the “Site”) without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the email addresses, of visitors. This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. MAK Grills utilizes this information (“behavior profiles”) to measure the use of our Site and to improve the content we offer.

We may share with third parties experimental information or other data which does not personally identify users of our site. MAK Grills is the sole owner of the information collected on this Site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. MAK Grills collects information from our users at several different points on our website.

Information You Provide To Us

When you register on our site to receive information from MAK Grills, we collect profile information from you (“Personally Identifiable Information”). By providing this Personally Identifiable Information to us, you explicitly agree to our collection and usage of such information as described in this Privacy Policy. Usually, we use your Personally Identifiable Information only to respond to your inquiries, process an order, contact you regarding account status or customer service, let you know about products or services which may be of interest to you, or to allow you to access specific account information.


Like many websites, we use “cookies” to enable us to remember your password, to help us identify the portions of our Site that may be the most relevant for your needs, and to help us identify other products or services that may be of interest to you or others. A cookie is a small piece of information that a website can store on your web browser and then retrieve at a later time.

We use cookies to track the portions of our Site you visit. There are products commercially available that are designed to help you disable cookies. Although we want you to be aware that such products exist, please note that if you choose to use them we will not be able to provide you with a personalized service, and it may result in certain features and services not being available to you.

However, do note that if you disable or reject cookies, the user may not be able to participate in any of our contests or monthly drawings that take place by email. Cookies can also enable us to track and target the interest of our users to enhance the experience on our site.

We also utilize IP addresses to analyze trends, administer the site, track users’ movement and gather broad demographic information for aggregate use. IP addresses are not linked to Personally Identifiable Information. If a user wishes to subscribe to our newsletter, for example, we ask for contact information such as name, email, phone number so that we can contact you.

Email Communications

We use your email address to contact you to respond to your inquiries or to provide information on products or services to you. To help us determine whether you have received an email from us, and to help us make emails more useful, we may receive a confirmation that you have opened an email from us. If a user elects to use our referral service for informing a friend about our Site, we ask them for the referring party’s name and email address. MAK Grills will automatically send the referrer party and invite them to visit the site. MAK Grills stores this information for the sole purpose of sending this one-time email. The referrer may contact MAK Grills to request the removal of this information from our database.

In addition, we also send user periodical and site and service monthly updates. Members are not able to unsubscribe from service announcements that contain important information about the service. We communicate with the user to provide requests and services in regards to issues related to their account by email or phone. We also send all new members a welcoming email to verify password and username. Established members will occasionally receive information on product services, special deals and a newsletter. You may opt-out of receiving emails from us if you choose.

Child Privacy

Because of the nature of our business, our products and services are not designed to appeal to minors, and therefore we do not knowingly attempt to solicit or receive any information from children. Our terms and conditions of use require that any registration may only be made by those of age 18 or older and that any product or service purchases may only be made by those 18 or older.

If we have reason to believe that the information is being provided by a child under the age of 18, MAK Grills will not collect the information without parental consent or parent notification, which will include the opportunity for the parent to prevent the use of the information or to prevent the child’s participation in the activity. Without parental consent, online information will only be used to respond to an unsolicited request and for no other purposes. We recognize that protecting children’s identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.

Restrictions on Disclosing Information to Third Parties

We are not in the business of selling your Personally Identifiable Information to others. We do not reveal Personally Identifiable Information about you to unaffiliated third parties, unless: (1) you request or authorize it; (2) the information is provided to help complete a transaction for you; (3) the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g. to a consumer reporting agency for fraud protection, etc.); (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g. in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); or (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g. taking online payments, analyzing data, providing marketing assistance, providing customer service, etc.). We may also gather aggregated data about you and disclose such aggregated (but not personally identifiable) information to third parties for promotional or other purposes.

Although we may send marketing offers on behalf of other businesses and ourselves to you from time to time, we do not give those unaffiliated businesses your Personally Identifiable Information except as described in our Privacy Policy. By use of this Site, you hereby consent to Company’s third-party vendor to accept personal and private information about you and others for whom you share a banking or credit account and share such information with Company in order to process your purchase orders with Company.

Security Procedures to Protect Information

We maintain numerous security standards and procedures to help prevent unauthorized access to confidential information about you. Our site uses encryption technology digital certificates, secure commerce servers and authentication to protect your Personally Identifiable Information. We update and test our security technology on an ongoing basis. We take reasonable steps to destroy or permanently de-identify Personally Identifiable Information if it is no longer needed for any purpose for which the information may be used or collected.

Procedures are in place limiting employee access to Personally Identifiable Information to those employees who have a business reason to know such information about you. We train our employees about the importance of confidentiality and maintaining the security of your information. We take appropriate disciplinary measures to enforce our employee’s privacy responsibilities. It is also important for you to help protect against unauthorized access by signing off our Site each time you finish using the Site.

While we use our best efforts to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to Personally Identifiable Information. Our employees must use password-protected screen savers when they leave their desk. When they return, they must reenter their password to regain access to your information. Further, all employees are kept up-to-date on our security and privacy practices. In addition, the servers that store Personally Identifiable Information are kept in a secure environment.

If you have any questions about the security of this information you can send us an email at [email protected].

Inapplicability of Privacy Policies of any Linked Sites or Other Parties

MAK Grills Site may contain links to other sites such as affiliates, subsidiaries or other third-party distributors and sales representatives. This Privacy Policy only addresses MAK Grills disclosure of your Personally Identifiable Information collected on our site. While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of any third parties or the content of linked sites, although we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites.

Terms of Use, Notices and Changes to Our Privacy Policy

In the event of any conflict between the terms and conditions of this Privacy Policy and the Terms of Use, then the Terms of Use shall control.

As our business changes, this Privacy Policy and the Terms of Use are expected to change from time to time, and we reserve the right to change the Privacy Policy and Terms of Use at any time. The use of your information is subject to the Privacy Policy and Terms of Use in effect at the time of use. The provisions contained herein supersede all previous notices or statements regarding our privacy practices with respect to this Site. We may email periodic reminders of our notices and terms and conditions and post any changes to the Privacy Policy and the Terms of Use on our Site. We encourage you to check our Site frequently to see the current Privacy Policy and Terms of Use in effect and any changes that may have been made to them.

Click here for MAK Grills Warranty.