If you are not 100% satisfied with your purchase, you can return the product for a full refund within 30 days of purchase provided you have not burned or cooked on the grill. After 30 days, we will support all MAK Grills products as per the terms of our warranty.
Products can be returned up to 30 days from the date of purchase. Refunds can only be issued after the product has been received by MAK Grills and confirmed to be in the same condition in which we originally shipped it.
MAK Grills will not accept grills that have been burned or cooked on for a refund. If the grill is burned or cooked on, we will support it as per the terms of our warranty.
Shipments with visible damage to the packaging should not be accepted from the courier. Please notify us immediately if you have refused a shipment.
Any perceived damage to any received product should be immediately documented and emailed with photos and explanation to firstname.lastname@example.org.
Any product you return must be in the same condition you received it and in the original packaging.